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SME’s Business Support Services in Nigeria: Here are the essentials – SME’s in Nigeria need essential business support services to thrive. But government programs and policies on small and medium enterprises (SMEs) affect SME’s productions in Nigeria. As a matter of fact, the SMEs are in desperate need of financial services industry support in Nigeria.

The SMEs:

SMEs account for the majority of businesses worldwide. This sector of every economy is n important contributor to job creation and global economic development. In fact, they represent about 90% of businesses. They also account for more than 50% of employment worldwide. As a matter of fact, the formal SMEs contribute up to 40% of national income (GDP) in emerging economies.

So, with the SMEs, every economy Benefits from its Support to Local Businesses. In fact it Strengthen your local economy, Create more jobs, Reduce environmental impacts and by these Improve our family’s health. These are why we must support the SMEs with our business support services in Nigeria.

The Business Support Services Generally:

In this segment cessummit.com business support segment explains the various roles of business support services needed by the SMEs in Nigeria. Generally, the roles include dealing with complaints and discipline procedures. It also include assisting in the recruitment of new employees, working with other managers and keeping employee records. It also helps people get training and development, making sure employees have the right pay and benefits, arranging employee services such as welfare etc.

Furthermore, this is the update of our previous post on this subject matter, titled – Business Support Services Start-ups: What Start-ups and Clients Need. You can visit it for more business support services narratives. However, business support agencies also provide commercial services for both internal and external roles such as;


Office Administration

This services is an essential one for SMEs in Nigeria. The office administrator’s roles include general word processing, dealing with telephone and email queries. It also encompasses creating and maintaining electronic filing systems, using software to produce documents and maintaining spreadsheets, databases and presentations. Again, are devising and maintaining office systems, attending meetings, ordering stationery and equipment supplies. Then are other roles in photocopying documents, and liaising with the entire workforce and external contacts in a professional manner.

As a matter of fact, some of these roles can be out-sourced to external business support service providers. So, you see that by providing services for SMEs you also create jobs for yourselves. The professional Accountants who provide internal control services and external auditing services are some of the SMEs created out of rendering services to other SMEs.

SME’s Business Support Services in Nigeria: Here are the essentials

Recruitment Consultant

This is another support services needed by existing and startup SMEs. As a matter of fact, the roles of a recruiter involves writing job advertisements, outbound calling and canvassing a geographical area to find new jobs to fill. It involves making contact with clients to confirm requirements and update on progress. For this also is attending meetings with clients, providing clients with recruitment solutions, and discussing advertising needs. Then, is the , interviewing and testing of candidates and providing feedback. In other stages it organizes assessment centres, and attending job fairs and exhibitions. He/she or the firm also liaises with clients to make sure they provide a safe working environment.

Receptionist

This is another career offering. The main duties always include answering internal/external calls and admin paperwork. The roles also cover meeting and greeting customers, filling and working on the switchboard. As a matter of fact, the receptionist can also be responsible for duties such as greeting visitors and directing them to the correct person or department. Other roles may include giving out security passes, managing a room booking system and keeping rooms tidy. Other may be involved in dealing with incoming and outgoing post and deliveries, arranging appointments and updating records on databases. Then are those taking payments and handling invoices.

Administrator

These are the general admin officers. So, the administrators give support to offices by organizing meetings, typing documents and updating computer records. Their other main roles include word processing, monitoring stationery supplies. In other cases dealing with internal and external correspondence. They also set up and maintaining filing systems. He or she may also be the one looking after visitors, taking minutes in meetings, photocopying, answering the telephone and looking after the reception area.

SME’s Business Support Services in Nigeria: Here are the essentials

Marketing Executive

Furthermore, are the marketing executive. This role is to promote employer’s products or services, or raise people’s awareness of a message. In carrying out this role, the marketing executive researches the market, consumer attitudes and competitors. He/she also organizes marketing events, manages campaign websites and social media. In fact, this roles include managing budgets, coming up with marketing campaign ideas, designing and arranging for advertisements to appear in different media outlets. So, also is to organize production posters, flyers and brochures, writing and distributing press. releases. This also involves organizing and attending events and exhibitions. It also a duty to ensure that all parts of a campaign run smoothly. Then are the feedbacks. This include reporting on campaign’s to managers, and networking with clients, suppliers and the media.

Payroll Administrator

This is another essential business support service. Therefore, the Payroll Administrators provide payroll clerical and administrative support services. The duties include general word processing, maintaining electronic filing systems, using software packages, spreadsheets and databases. They also involved in client invoicing, and payroll preparations. So, he/she gets involved in attending meetings and taking minutes, liaising with members of staff in other departments or external contacts, and dealing with telephone and email enquiries.

Human Resources Officer

For SMEs, this is another important business support services needed. This is because human resources officers within an organization have responsibility for the recruitment, welfare and development of employees. So, the roles include dealing with complaints and discipline procedures. Then, assisting in the recruitment of new employees, working with other managers and keeping employee records. Again, helping people get training and development, making sure employees have the right pay and benefits. So, it gets into arranging employee services such as welfare and counselling, advising on pay negotiations, redundancy and employment law. This role also include developing HR policies and procedures, dealing with staff at all levels, and recording and analyzing confidential personnel information.

Call Centre Operator

Now and then, the SMEs need thee services. So, the call centre operative is responsible for answering enquiries from customers by telephone, email, webchat, text and post. So, the roles include dealing with customer orders, card payments, enquiries and complaints. Then is advising about products and services. Yet, re updating customers’ records, and making telesales and market research calls to new and existing clients.

 SME's Business Support Services in Nigeria: Here are the essentials

Related Contents on SME’s Business Support Services in Nigeria: Here are the essentials

For some of cessummit.com business support services, check out the following posts.

  1. What Growth Strategy can do for a business start-up
  2. Lack of Planning Kills Many Start-ups: See how
  3. How to Overcome Business Start-up challenges in Nigeria: Funding
  4. How to Overcome Marketing & Sales Challenges for Start-ups in Nigeria

Certain SMEs Business support Service offerings:

Check out these roles. You may have need of them.

  1. Then, How to apply and obtain SCUML certificate for your banking purposes
  2. To apply and obtain contract bidding compliance certificates for you – PENCOM, NSITF, ITF, BPP IRR, Tax Clearance certificate
  3. Auditing Services and Tax management services
  4. Apply and obtain regulatory certificates – Import/Export licenses, NCC licenses, NAFDAC certificates etc.
  5. And other consultancy services
  6. With A bankable Business Plan for all scope of operation

The bottom-line:

At this point, did cessummit.com meet your needs on this SME’s Business Support Services in Nigeria: Here are the essentials subject matter? In fact, did you get the essential awareness for new business niches? Do you need any of the services?

Highlighted above are business support services the SME’s in Nigeria need to thrive. As a matter of fact, cessummit.com business support segment explains the various roles of business support services needed by the SMEs in Nigeria in this post. So ask for startup strategy framework for most profitable service business from us today.

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